Privacy Policy

Data controller is:

Petstile d.o.o.
Srževica 24, 3232 Ponikva
Slovenia

[email protected]

We are pleased about your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access Data and Hosting

You can visit our websites without providing personal information. Each time a web page is accessed, the web server automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of access, amount of data transferred and the requesting provider (access data) and documents the access.

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves according to Art. 6 para. 1 sentence 1 lit. f GDPR to protect our legitimate interests prevailing within the framework of a balance of interests in a correct presentation of our offer. All access data will be deleted no later than seven days after the end of your site visit.

Hosting services by a third party

Within the framework of processing on our behalf, a third party provides us with hosting and website presentation services. All data collected within the framework of using this website or in forms provided for this purpose in the online shop as described below are processed on their servers. Processing on other servers only takes place within the framework explained here.

This service provider is located within a country of the European Union or the European Economic Area.

2. Data Collection and Use for Contract Processing, Contact and Customer Account Opening

We collect personal data when you voluntarily provide it to us in the context of your order or when contacting us (e.g. via contact form or email). Mandatory fields are marked as such, as we absolutely need the data in these cases for contract processing or for processing your contact request, and you cannot send the order or contact request without providing this information. Which data is collected can be seen from the respective input forms. We use the data you provide according to Art. 6 para. 1 sentence 1 lit. b GDPR for contract processing and handling your inquiries.

Insofar as you have given your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we use your data for the purpose of opening a customer account.

After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiration of tax and commercial law retention periods, unless you have expressly consented to further use of your data or we reserve a further data use beyond that, which is legally permitted and about which we inform you in this declaration. Deletion of your customer account is possible at any time and can be done either by a message to the contact option described below or via a function provided for this purpose in the customer account.

3. Data Transfer

For contract fulfillment according to Art. 6 para. 1 sentence 1 lit. b GDPR, we transfer your data to the shipping company commissioned with delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we transfer the payment data collected for this purpose to the credit institution commissioned with payment and, if applicable, payment service providers commissioned by us, or to the selected payment service. In part, the selected payment service providers also collect this data themselves, insofar as you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. The privacy policy of the respective payment service provider applies in this respect.

For order and contract processing, we also use an external merchandise management system. The data transfer or processing taking place in this respect is based on order processing.

Data transfer to shipping service providers

If you have given us your express consent during or after your order, we transfer your email address and telephone number to the selected shipping service provider based on this according to Art. 6 para. 1 sentence 1 lit. a GDPR, so that they can contact you before delivery for the purpose of delivery announcement or coordination.

The consent can be revoked at any time by a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve a further data use beyond that, which is legally permitted and about which we inform you in this declaration.

4. Email Newsletter

Email advertising with newsletter registration

If you register for our newsletter, we use the data required for this or separately communicated by you to regularly send you our email newsletter based on your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR.

Unsubscribing from the newsletter is possible at any time and can be done either by a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we delete your email address from the recipient list, unless you have expressly consented to further use of your data or we reserve a further data use beyond that, which is legally permitted and about which we inform you in this declaration.

Email advertising without newsletter registration and your right of objection

If we receive your email address in connection with the sale of goods or services and you have not objected to this, we reserve the right to regularly send you offers for similar products to those already purchased from our range by email based on § 7 para. 3 UWG. This serves to protect our legitimate interests prevailing within the framework of a balance of interests in advertising our customers.

You can object to this use of your email address at any time by a message to the contact option described below or via a link provided for this purpose in the advertising email, without incurring costs other than transmission costs according to basic rates.

The newsletter is sent within the framework of processing on our behalf by a service provider to whom we transfer your email address for this purpose. This service provider is located within a country of the European Union or the European Economic Area.

5. Data Use in Payment Processing

Identity and credit check when selecting Klarna payment services
If you choose Klarna's payment services, we ask for your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR that we may transmit the data necessary for payment processing and identity and credit check to Klarna. In Germany, the credit agencies mentioned in Klarna's privacy policy can be used for identity and credit checks.
The information received about the statistical probability of payment default is used by Klarna for a balanced decision on the establishment, implementation or termination of the contractual relationship.
You can revoke your consent at any time by a message to the contact data listed below. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data directly to Klarna at any time.

6. Integration of Trusted Shops Trustbadge

To display our Trusted Shops quality seal and any collected reviews as well as to offer Trusted Shops products to buyers after an order, the Trusted Shops Trustbadge is integrated on this website.
This serves to protect our legitimate interests prevailing within the framework of a balance of interests in optimal marketing by enabling secure shopping according to Art. 6 para. 1 sentence 1 lit. f GDPR. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The Trustbadge is provided within the framework of order processing by a CDN provider (Content Delivery Network). Trusted Shops GmbH also uses service providers from the USA. An adequate level of data protection is ensured. Further information on data protection at Trusted Shops GmbH can be found here.
When the Trustbadge is called up, the web server automatically stores a so-called server log file, which also contains your IP address, date and time of access, amount of data transferred and the requesting provider (access data) and documents the access. Individual access data is stored in a security database for the analysis of security anomalies. The log files are automatically deleted no later than 90 days after creation.
Further personal data is transmitted to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or have already registered for use. The contractual agreement made between you and Trusted Shops applies. For this purpose, personal data is automatically collected from the order data. Whether you as a buyer are already registered for product use is automatically checked using a neutral parameter, the email address hashed by cryptological one-way function. The email address is converted into this hash value, which cannot be decrypted by Trusted Shops, before transmission. After checking for a match, the parameter is automatically deleted.
This is necessary for the fulfillment of our and Trusted Shops' prevailing legitimate interests in providing buyer protection linked to the specific order and transactional rating services according to Art. 6 para. 1 sentence 1 lit. f GDPR. Further details, including on objection, can be found in the Trusted Shops privacy policy linked above and in the Trustbadge.

6. Cookies and Web Analytics

To make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to protect our legitimate interests prevailing within the framework of a balance of interests in an optimized presentation of our offer according to Art. 6 para. 1 sentence 1 lit. f GDPR. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser on your next visit (persistent cookies). The duration of storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

Internet Explorer™

Safari™

Chrome™

Firefox™

Opera™

If cookies are not accepted, the functionality of our website may be limited.

Use of Google (Universal) Analytics for web analysis

Insofar as you have given your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR, this website uses Google (Universal) Analytics for the purpose of website analysis. The web analytics service is an offer of Google Ireland Limited, a company incorporated and operated under Irish law with its headquarters at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). Google (Universal) Analytics uses methods that enable analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transmitted to and stored on a Google server in the USA. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser within the framework of Google Analytics is generally not merged with other Google data. After the purpose ceases and the end of our use of Google Analytics, the data collected in this context will be deleted.

Insofar as information is transmitted to and stored on Google servers in the USA, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can revoke your consent at any time with effect for the future by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de. This prevents the collection of data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google.

As an alternative to the browser plugin, you can click <a href="javascript:gaOptout()">this link</a> to prevent collection by Google Analytics on this website in the future. An opt-out cookie will be stored on your device. If you delete your cookies, you will be asked again to give your consent.

Insofar as you have given your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR, this website also uses Google Signals. This is an extension function of Google Analytics that enables so-called "cross-device tracking". This means that insofar as your internet-enabled devices are linked to your Google account, Google can create reports on usage behavior (especially cross-device user numbers), even if you change your device. For this purpose, Google uses data insofar as you have activated the "personalized advertising" setting in your Google account.

Processing of personal data does not take place by us in this respect, we only receive statistics created based on Google Signals.

You can revoke your consent at any time with effect for the future by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de. This prevents the collection of data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google. In addition, you can deactivate the "personalized advertising" setting in your Google account. Details can be found here.

7. Online Marketing

Google Ads Remarketing

We advertise for this website in Google search results and on third-party websites via Google Ads. For this purpose, the so-called remarketing cookie from Google is set when you visit our website, which automatically enables interest-based advertising using a pseudonymized cookie ID and based on the pages you visited. This serves to protect our legitimate interests prevailing within the framework of a balance of interests in optimal marketing of our website according to Art. 6 para. 1 sentence 1 lit. f GDPR. After the purpose ceases and the end of our use of Google Ads Remarketing, the data collected in this context will be deleted.

Further data processing only takes place if you have consented to Google that your web and app browser history is linked to your Google account by Google and information from your Google account is used to personalize ads that you see on the web. If you are logged in to Google during your visit to our website in this case, Google uses your data together with Google Analytics data to create and define audience lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google with Google Analytics data to form audiences.

Google Ads is an offer of Google Ireland Limited, a company incorporated and operated under Irish law with its headquarters at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.de).

Insofar as information is transmitted to and stored on Google servers in the USA, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can deactivate the remarketing cookie via this link. You can also get information about setting cookies and make settings at the Digital Advertising Alliance.

8. Social Media

Use of Social Plugins from Facebook, Twitter, Instagram

So-called social plugins ("plugins") from social networks are used on our website.

When you access a page of our website that contains such a plugin, your browser establishes a direct connection to the servers of the respective social network. The content of the plugin is transmitted directly to your browser by the respective provider and integrated into the page. By integrating the plugins, the providers receive the information that your browser has accessed the corresponding page of our website, even if you do not have a profile or are not currently logged in. This information (including your IP address) is transmitted directly from your browser to a server of the respective provider (possibly in the USA) and stored there. If you are logged in to one of the services, the providers can directly associate the visit to our website with your profile in the respective social network. If you interact with the plugins, for example by pressing the "Like" or "Share" button, the corresponding information is also transmitted directly to a server of the providers and stored there. The information is also published in the social network and displayed to your contacts there. This serves to protect our legitimate interests prevailing within the framework of a balance of interests in optimal marketing of our offer according to Art. 6 para. 1 sentence 1 lit. f GDPR.

Please refer to the privacy notices of the providers for the purpose and scope of data collection and the further processing and use of data by the providers on their pages as well as contact options and your related rights and setting options for protecting your privacy:

https://www.facebook.com/policy.php

https://twitter.com/de/privacy

https://help.instagram.com/155833707900388

If you do not want the social networks to directly associate the data collected via our website with your profile in the respective service, you must log out of the corresponding service before visiting our website. You can also completely prevent the loading of plugins with add-ons for your browser, e.g. with the script blocker "NoScript".

Our online presence on Facebook, Twitter, Youtube, Instagram, Pinterest

Our presence on social networks and platforms serves better, active communication with our customers and interested parties. We inform there about our products and ongoing special offers.

When visiting our online presence on social media, your data may be automatically collected and stored for market research and advertising purposes. Usage profiles are created from this data using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. For this purpose, cookies are usually used on your device. The visitor behavior and interests of users are stored in these cookies. This serves according to Art. 6 para. 1 lit. f. GDPR to protect our legitimate interests prevailing within the framework of a balance of interests in an optimized presentation of our offer and effective communication with customers and interested parties. If you are asked by the respective social media platform operators for consent to data processing, e.g. with the help of a checkbox, the legal basis for data processing is Art. 6 para. 1 lit. a GDPR.

Insofar as the aforementioned social media platforms have their headquarters in the USA, the following applies: There is an adequacy decision by the European Commission for the USA. This is based on the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.

Please refer to the privacy notices of the providers linked below for detailed information on the processing and use of data by the providers on their pages as well as contact options and your related rights and setting options for protecting your privacy, especially objection options (opt-out). If you still need help in this regard, you can contact us.

Facebook: https://www.facebook.com/about/privacy/

Data processing is based on an agreement between joint controllers according to Art. 26 GDPR, which you can view here.

Further information on data processing in the context of visiting a Facebook fan page (information on insights data) can be found here.

Google/ YouTube: https://policies.google.com/privacy?hl=de

Twitter: https://twitter.com/de/privacy

Instagram: https://help.instagram.com/519522125107875

Pinterest: https://about.pinterest.com/de/privacy-policy

Objection options (Opt-Out):

Facebook: https://www.facebook.com/settings?tab=ads

Google/ YouTube: https://adssettings.google.com/authenticated?hl=de

Twitter: https://twitter.com/personalization

Instagram: https://help.instagram.com/519522125107875

Pinterest: https://www.pinterest.de/settings

9. Sending Review Reminders by Email

Review reminder by Trusted Shops

If you have given us your express consent during or after your order according to Art. 6 para. 1 sentence 1 lit. a GDPR, we transmit your email address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de), so that they can send you a review reminder by email.

This consent can be revoked at any time by a message to the contact option described below or directly to Trusted Shops.

10. Contact Options and Your Rights

As a data subject, you have the following rights:

• according to Art. 15 GDPR the right to request information about your personal data processed by us to the extent specified therein;
• according to Art. 16 GDPR the right to immediately request correction of incorrect or completion of your personal data stored by us;
• according to Art. 17 GDPR the right to request deletion of your personal data stored by us, unless further processing
  • is necessary for exercising the right to freedom of expression and information;
  • for fulfilling a legal obligation;
  • for reasons of public interest or
  • is necessary for asserting, exercising or defending legal claims;
• according to Art. 18 GDPR the right to request restriction of processing of your personal data, insofar as
  • the accuracy of the data is disputed by you;
  • the processing is unlawful but you refuse its deletion;
  • we no longer need the data, but you need it for asserting, exercising or defending legal claims or
  • you have objected to processing according to Art. 21 GDPR;
• according to Art. 20 GDPR the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request transmission to another controller;
• according to Art. 77 GDPR the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

For questions about the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of given consents or objection to a specific data use, please contact us directly using the contact data in our imprint.

Right of Objection   Insofar as we process personal data as explained above to protect our legitimate interests prevailing within the framework of a balance of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. Insofar as the processing is carried out for other purposes, you only have a right of objection if there are reasons arising from your particular situation. After exercising your right of objection, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims. This does not apply if the processing is carried out for direct marketing purposes. In this case, we will no longer process your personal data for this purpose.